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Shipping Policy

Ordering Help

Shopping Help

Post-Sales Help

Ordering Help

Q: I have lost my order number. Who can I contact to get it?
A: Please contact customer service. Email Us.
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Q: Does American Sale ship to one address but bill another?

A: This can be done. We know many items are purchased for third parties (gifts or the person lives elsewhere).

Q: Does American Sale ship to po boxes or out of the United States?

A: We cannot ship to P.O. Boxes or FPO addresses. If an order is to be shipped outside of the 48 contiguous United States, the customer is responsible for all shipping charges and all tariffs and/or import taxes imposed by the country to which the items are being shipped. American Sale cannot ship chemicals or items considered over sized outside of the continental U.S.A. If an item is ordered and is not shippable, our Customer Service Department will notify that customer.

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Shopping Help

Q: How do I place my order?
A: When you decide that you want an item, simply select the quantity you want, click add to cart, and the item will be added to your online shopping cart. When you are ready to check out, click the checkout icon.
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Q: How much will shipping cost?
A: After you add all of your items to your cart, click the checkout icon, and fill in the shipping information. The website will calculate your shipping cost with no obligation for you to purchase anything. If the freight cost is acceptable, continue the checkout process until complete, if not cancel the order. Discounted shipping offers apply to U.S. shipping only.

The shipping cost is calculated by weight/dimensions/location. For over sized packages that may incur an extra shipping charge, you will be contacted by Customer Service with price.

If you need additional security regarding the shipment of your package, please select the "Signature Required" feature for your shipping option (Note: this does not include FedEx SmartPost). American Sale does not retain responsibility for packages after they have left our facility. In the case of missing packages, we will assist our shipping providers. However, we do not reimburse or claim responsibility for missing packages or packages that have been delivered late. 

If you need to expedite your delivery, please see the faster shipping chart where additional cost is listed. Please note: Faster shipping orders will not always ship within 1 business day.
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Q: How much does the sales tax cost?
A: Residents of Illinois and Indiana are charged 7% sales tax. All other destinations are not charged sales tax.
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Q: When does American Sale fill my order?
A: Orders are filled and shipped Monday through Friday usually within 5 days of order placement. Orders placed after 1:00 PM (CST) Monday through Friday, weekends or holidays cannot be filled and shipped until the following business day. On occasion, products are not in our main warehouse but at a store location. These orders may take extra days to pack and ship. Air packages cannot always be shipped within 1 business day if product is not in our main warehouse.
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Q: What forms of payments do we accept?
A: We accept Visa, Master Card, Discover ,American Express and Paypal.
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Q: Is there an Order Minimum?
A: There is no minimum dollar amount to place an order.
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Q: Do you have a catalog available?
A: Due to our extremely large merchandise holdings as well as updates and availability of merchandise, it is not possible to keep an accurate catalog. However, our merchandise is readily available on line or simply by going into one of our stores.
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Post-Sales Help

Q: When will I receive my order?
A: Orders are shipped typically are received within 3-5 business days of shipment if via UPS or FedEx and 10-14 if via SmartPost. If you have not received your order within this time frame, please Email Us.

You will be sent an email with tracking number after order has shipped.

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