Customer Service

At American Sale, our goal is for each of our customers at any of our 8 store locations or online to have an easy and enjoyable shopping experience. We have compiled a list of FAQ's that we feel should answer your questions. If you are not able to find your answer or have a comment, concern, or suggestion, about one of our American Sale store locations, website, order or product, please feel free to contact us at 1.877.365.9386 and select the correct prompt listed below or send an email to the appropriate department.

 

 

Internet Orders: If you have a comment, concern, question, or suggestion, about products shown on our website, please feel free to contact us at 877.365.9386.

 

 

In-store Purchase: 708.614.6552 or email customerservice@americansale.com

 

 

Delivery: 708.614.6552 or email deliverydept@americansale.com

 

 

Spa Service: To schedule a service call for your spa, please email your home phone number and contact number to spaservicedepartment@americansale.com or call 708.614.6552

 

 

 

 

 

 

Ordering Help

Q: I have lost my order number. Who can I contact to get it?

A: Please contact customer service at 1 877 365-9386 or Email Us.
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Q: Does American Sale ship to one address but bill another?
A: This can be done. We know many items are purchased for third parties (gifts or the person lives elsewhere).

 


Q: Does American Sale ship outside of the United States?

A. We cannot ship to P.O. Boxes or FPO addresses. We do ship outside of the United States. If an order is to be shipped outside of the 48 contiguous United States, the customer is responsible for all shipping charges and all tariffs and/or import taxes imposed by the country to which the items are being shipped. American Sale cannot ship chemicals or items considered over sized outside of the continental U.S.A. If an item is ordered and is not shippable, our Customer Service Department will notify that customer. For all international inquiries, please contact American Sale via email.


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Shopping Help

Q: How do I place my order?
A: When you decide that you want an item, simply select the quantity you want, click add to cart, and the item will be added to your online shopping cart. When you are ready to check out, click the checkout icon.
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Q: How much will shipping cost?
A: After you add all of your items to your cart, click the checkout icon, and fill in the shipping information. The website will calculate your shipping cost with no obligation for you to purchase anything. If the freight cost is acceptable, continue the checkout process until complete, if not cancel the order.
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Q: How much does the sales tax cost?
A: Residents of Illinois and Indiana are charged 7% sales tax. All other destinations are not charged sales tax.
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Q: When does American Sale fill my order?
A: Orders are filled and shipped Monday through Friday usually within 5 days of order placement. Orders placed after 1:00 PM (CST) Monday through Friday, weekends or holidays cannot be filled and shipped until the following business day. On occasion, products are not in our main warehouse but at a store location. These orders may take 2 extra days to pack and ship.
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Q: What forms of payments do we accept?
A: We accept Visa, Master Card, Discover and American Express.
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Q: Is there an Order Minimum?
A: There is no minimum dollar amount to place an order.
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Q: Do you have a catalog available?
A: Due to our extremely large merchandise holdings as well as updates and availability of merchandise, it is not possible to keep an accurate catalog. However, our merchandise is readily available on line or simply by going into one of our stores.
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Post-Sales Help

Q: When will I receive my order?
A: Orders are shipped via UPS or FedEx and typically are received within 3-5 business days of shipment. If you have not received your order within 7-10 business days, please contact our Customer Service Department at 1 877 365-9386 or Email Us.
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Q: What is American Sale's return policy?
A: American Sale wants to make sure you are satisfied with your purchase. Please contact American Sale Customer Service Department at 1 877 365-9386 or by Email with any questions or concerns regarding our return policy.

You must keep you receipt (Order Confirmation)- Your receipt is necessary for all returns and credits. The receipt is the responsibility of the customer. American Sale cannot provide receipt copies or duplicate copies.

All chemical sales are final.

We regret we cannot give refunds on seasonal merchandise after 15 day of purchase unless otherwise posted. All sales on Christmas items are final as of December 13th.

Returned merchandise must be in like new condition in original packaging.

All Clearance Sale item sales are final.

Many store products can be returned to your local American Sale store.

You may follow one of these two standard return methods:
1. Bring the product and the invoice to any American Sale store within 14 days of the date on the invoice for immediate credit to your credit card account. Taxes will be refunded at your local rate. Items returned without an invoice are subject to the approval of store management and will be refunded to an American Sale gift certificate.

2. Mail the product in the original packaging to our return center within 14 days. Include the invoice with the product. On the invoice, circle the items(s) you are returning. We will notify you via e-mail when we have received and processed the returned product(s) for credit to your credit card account. Please allow 10 - 15 business days for the credit to appear on your billing statement. Buyer assumes all shipping costs. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.

American Sale reserves the right to accept or decline any return.
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Security & Privacy

Q: If I sign up for your Newsletter, will you sell my information to any other parties?
A: American Sale never sells or rents any of our customers information.
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Q: How secure is my information on your site?
A: We use GeoTrust, the most credible security software available for the internet so you can utilize the internet for your purchases as millions do.
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Q: What is the American Sale privacy policy?
A: There is "zero" tolerance toward the compromise of privacy in all instances no matter what!!
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"For over 50 years our family business has been helping customers have more fun at home.  We help by picking out products that offer the most value based on our experience.  We also help by making the purchase easy and we are always here to help answer questions.  I invite you to join our 1 million strong customer family.  We appreciate your business."

Bob Jones, III - President
Store Hours
Monday-Thursday 10:00am - 6:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 6:00pm
Sunday 11:00am - 5:00pm
Outlet Store
Store Hours
Monday-Saturday 10:00am - 6:00pm
Sunday 11:00am - 5:00pm