- American Sale reserves the right to accept or decline any return. All approved returns may be subject to a restocking fee of 20% of order total.
- You must have the original order number as it is necessary for all returns or credits.
- Returned merchandise must be in new condition and in original packaging.
- ORDERS CANNOT BE CANCELLED AFTER THEY HAVE BEEN PROCESSED FOR SHIPPING. NO EXCEPTIONS.
- Online purchases can be returned to an American Sale store location. However, all refunds must be processed through our Internet Department and will be done so within one business day; our stores cannot process refunds for online orders. Stores can process an even product exchange.
- All FINAL SALE situations listed above are also applicable to online orders.
- All sales on Christmas items are final as of December 15th. No exchanges or returns will be accepted after December 15th. No Exceptions.
- Pool Liners cannot be removed from the original packaging, if so it cannot be returned or exchanged.
- All Closeout Pool Liner sales are final.
- ALL RETURNS MUST BE MADE WITHIN 15 DAYS OF RECEIPT OF MERCHANDISE.
- Online Halloween Costumes & Accessories: No returns will be accepted after October 1st. American Sale does not accept returns on hosiery or lingerie type items.
- We do not accept returns on any International orders.
- If a return or exchange needs to be made due to damage, defect, or incorrect item shipped, please download our Return Form and follow the instructions on how to return the item. You may also email CustomerService@AmericanSale.com, call 708-614-6552 for return options, or visit one of our 9 store locations. Please again note that all refunds must be processed through our Internet Department; our stores cannot process refunds for online orders. Stores can process an even product exchange.
- Exchanges are processed using standard shipping methods.
DOWNLOAD AMERICAN SALE RETURN FORM
Return the product in the original packaging to our return center within 15 days of receipt of product. Include the invoice with the returned product and circle the items(s) you are returning. Customer Service will notify you via e-mail or phone when we have received and processed the return for credit to your credit card or Pay Pal account. Please allow 10 - 15 business days for the credit or refund to appear on your billing statement.
If item needs to be returned without damage, defect, or was not an incorrect item shipped, the return mailing address is as follows. Buyer would assume all shipping costs. Return shipment charges would not be incurred by American Sale. Do not return items COD as these returns would not be accepted. For your protection, we recommend that you use UPS, Fed Ex, or Insured Parcel Post for your return.
Occasionally, a refund may take longer than usual to process. Typically the refund time period includes the transit time for American Sale to receive your item, the time it takes for us to process your return, and the time it takes to process your credit. We will keep you apprised of the status of your refund.
Internet Return Shipping Address:
American Sale Corporation
8405 West 185th Street
Tinley Park, IL 60487
Attention: Internet Return
Please contact American Sale Customer Service Department by Email at CustomerService@AmericanSale.com or by phone at 708-614-6552 with any questions or concerns regarding our return policy.