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Return Policy

In Store:

  • American Sale wants to make sure you are satisfied with your purchase.
  • American Sale reserves the right to accept or decline any return.
  • You must keep your receipt as the receipt is necessary for all returns or credits. The receipt is the responsibility of the customer as American Sale is unable to provide a copy of the receipt or duplicate copies. 
  • All returns must be made within 15 days of purchase. We regret we are unable to give a refund on any seasonal merchandise after the 15th day of purchase.
  • Returned merchandise must be in new condition and original packaging.
  • All chemical sales are final.
  • All Clearance item sales are final.
  • All Display items are final sale and sold as is.
  • Pool Liners cannot be removed from the original packaging, if so it cannot be returned or exchanged.
  • All sales on Christmas items are final as of December 16th.
  • Exchanges or return for Halloween Costumes are not accepted after October 1st.
  • Delivery/Installation charges are not eligible for a refund after the service(s) has been completed.
  • Some items have a Modified Return Policy notated on the receipt in addition to the in store return policy. The Modified Return Policy would be followed.
  • Special Order item(s) are not eligible for return. All deposits (up to the full amount of purchase) will not be refunded if an order is cancelled prior to delivery or pick up. Special Order items are noted on your receipt as item number 900-001.

Return Methods:
Bring the product and receipt to any American Sale store within 15 days of purchase for credit or refund.

  • Credit/Debit card returns can only be issued to the original card used for purchase, otherwise a merchandise credit will be issued.
  • Returns over $100 will be refunded entirely by company check within 15 business days of the return date.
  • Gift card or Merchandise credit purchase, refund would be issued as merchandise credit.
  • Taxes will be refunded at your local rate.
  • Items returned without an invoice are subject to the approval of store management and will be refunded to an American Sale gift card.

Please contact American Sale Customer Service Department by Email at CustomerService@AmericanSale.com or phone at 708-614-6552 with any questions or concerns regarding our return policy.

Online Orders:

  • American Sale reserves the right to accept or decline any return.
  • You must have the original order number as it is necessary for all returns or credits.
  • Returned merchandise must be in new condition and in original packaging.
  • Pool Liners cannot be removed from the original packaging, if so it cannot be returned or exchanged.
  • All Closeout Pool Liner sales are final.
  • Online purchases can be returned to an American Sale store location.
  • All returns must be made within 15 days of receipt of merchandise.
  • Online Halloween Costumes & Accessories: No returns will be accepted after October 1st. American Sale does not accept returns on hosiery or lingerie type items. 
  • If a return needs to be made due to damage, defect, or incorrect item shipped, please download our Return Form and follow the instructions on how to return the item. You may also email CustomerService@AmericanSale.com, call 708-614-6552 for return options, or visit one of our 9 store locations.  Please note that all refunds must be processed through our Internet Department; our stores cannot process refunds for online orders. Stores can process an even product exchange.  
  • We do not accept returns on any International orders. 
  • If an exchange is requested due to damage, defect, or incorrect item shipped, please download our Return Form and follow the instructions on how to return the item. You may also contact us at CustomerService@americansale.com or call 708-614-6552.  Exchanges are processed using standard shipping methods.

DOWNLOAD AMERICAN SALE RETURN FORM

Return Methods:
Return the product in the original packaging to our return center within 15 days of receipt of product. Include the invoice with the returned product and circle the items(s) you are returning. Customer Service will notify you via e-mail or phone when we have received and processed the return for credit to your credit card or Pay Pal account. Please allow 10 - 15 business days for the credit or refund to appear on your billing statement.

If item needs to be returned without damage, defect, or incorrect item shipped, the return mailing address is as follows. Buyer would assume all shipping costs. Return shipment charges would not be incurred by American Sale. Do not return items COD as these returns would not be accepted. For your protection, we recommend that you use UPS, Fed Ex, or Insured Parcel Post for your return.

Occasionally, a refund may take longer than usual to process.  Typically the refund time period  includes the transit time for American Sale to receive your item, the time it takes for us to process your return, and the time it takes to process your credit.  We will keep you apprised of the status of your refund.

Internet Return Shipping Address:
American Sale Corporation
8405 West 185th Street
Tinley Park, IL  60487
Attention: Internet Return

Please contact American Sale Customer Service Department by Email at CustomerService@AmericanSale.com or by phone at 708-614-6552 with any questions or concerns regarding our return policy.