CAROL STREAM Store Reviews


CAROL STREAM
320 West Army Trail Road
(Next to Lowe's)
Carol Stream, IL 60188
(630) 504-2151
Store Manager: Chris Heemstra
cheemstra@americansale.com
Sales Manager: Alexis Bonavota
abonavota@americansale.com
My salesman Jan Decino was great. Very helpful and knowledgeable. Great asset to your Carol Stream Store.
Fabio of Westchester
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The experience was positive from the purchase to the installation! Everyone has been friendly and professional ~ especially Jan! The installers did a great job w/out leaving a mess! Thanks!
Sheri of Elk Grove Village
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our saleslady was so genuine and knowledgeable. She basically sold us the set!!!
Rhonda of Wheaton
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Allison was very helpful. We sought her out on our second visit when we had decided on the set to purchase. The delivery was actually a little early and the delivery people were very helpful. This was an all-around great experience. We do have a pool, so American Sale will continue to be a destination for us.
Lynn of Elk Grove Villa
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I LOVE MY PATIO FURNITURE! The delivery gentlemen were incredibly nice and very personable. It looks better than I thought it would. Just had coffee out there this morning!
Corrine of Bloomingdale
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The entire process of choosing a pool, down payment, changing my mind on the size, delivery and installation was a breeze! i COMMEND ALL INVOLVED!
Lauren of Schaumburg
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Alexis was a very knowledgeable, helpful salesperson and we couldn't be happier with our purchase. We will continue to shop at the Carol Stream store given our wonderful experience and the quality and selection.
CHRYSTAL of Lombard
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Alexandia was outstanding! She was patient with us as we continued to ask her multiple questions and decide about financing. She was very knowledgeable and was willing to deal with us. She made our shopping experience a very pleasurable one and brought a lot of clarity about information we were receiving from so many other sources. Great Job Alexandria!
Frank of Geneva
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Accommodating sales team and efficient installation team equal customer satisfaction. Thank you! My grandkids are thrilled with their new trampoline.
Kathleen of Glen Ellyn
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Sales people are great. Installers did a great job. Very pleased...
David of South Elgin
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Jan is the most professional and friendly salesperson. he sold us our pool and we've been working with him for the last few years with all our pool and Christmas needs. the stores very lucky to have him. if he moves we would move with him ...he's that good he is American Sale to us !
Gus of Itasca
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I feel we were treated great....and I will be back...
Lee of Streamwood
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very helpful
Arlene of West Chicago
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Jan Decino was so knowledgeable and a very nice salesperson!
Sean of Roselle
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The reason that I rated American Sales in Carol Stream and Chris Heemstra with 5 Stars is because there are no 6 or 7 Star ratings. After 20 years of enjoying a hot tub that we bought at a garage sale, we decided to upgrade and were attracted to Hot Springs and a few other highly rated brands. Chris is extremely knowledgeable and was patient with my unending stream of questions. His style is very professional; He provided information and let the Hot Tub sell itself by explaining its features. I could not have been more impressed with Hot Springs Hot tubs, American Sale of Carol Stream, and Chris Heemstra. We are anxious for delivery to start enjoying our Vanguard Hot Springs Hot Tub. Jim Hofner.
Jim Hofner of Wheaton
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I just wanted to thank Phil and staff for all their help. We bought a tree 2 years ago from American Sale and while taking the tree down noticed several branches out. I called the store and Phil asked me to bring it in so he could look at it He was able to fix the problem and show me how to do it (with the proper tools of course). Phil explained what was wrong and took me through the steps in case this same problem happens in the future. I can't thank you enough for all your help, American Sale has my business because of your staff!!!!
Lisa of Schaumburg
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Recommend American Sale to Friends: Yes, Comments:
DeAnn Ramirez of Bloomingdale
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Informed helpful staff...good price and good quality
Joan of Carol Stream
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The gentleman who helped us in the store was very informative and friendly
Paul of ANTIOCH
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Jan was very patient with us. He was great!
Aaron of Elk Grove Village
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Very nice store, good quality merchandise.
Anthony of Carol Stream
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Our salesperson, Phil was very helpful and knowledgeable. I would tell my friends to see him. I'm sure the rest of the staff is also very good, he met us as we were walking around. When we decided to buy (we only came in to look) I wanted to make sure we worked with him. He is an asset to your company.
Terri of Rolling Meadows
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Overall, the American Sale experience was excellent, from walking into the store to the delivery. I went to the Carol Stream location. Jon was very knowledgeable and helpful in answering my questions related to the store selection and care of the product. The delivery staff arrived at the early part of the delivery window, which helped me get on with my day. The only suggestion I have is greeting a wandering customer. It took a while before someone spoke to me. I understand it was busy, but an acknowledgement followed by a "we will be right with you," would have been nice. This is the only reason for the four stars instead of the 5 stars. Thank you to Jon for being the sales associate to approach me!
Rocio of Chicago
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Jan, Chris, JW, and the whole team have been great.
Christian of Bartlett
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So happy with our patio set. It is beautiful. Exactly what I wanted.
Janet of Glen Ellyn
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Very pleasant experience shopping there and will do so again in the future!
George of Chicago
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Salesperson was very knowledgeable and was able to answer our questions. She was also helpful on the phone later when we needed to verify information/measurements.
David of South Elgin
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Jon was great to work with. Knowledgeable and helpful.
Sarah of ELMHURST
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Jan was awesome.Thanks for the great service
Stephanie of Bartlett
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We were treated so well. Phil's knowledge was amazing. He educated us and was not pushy. A true salesman. His belief in his product and interest in getting us the right product for us was what made the sale that day as we just came in to look and were going to decide later. We have had to come in and get advice after the purchase and both Phil and Jan were helpful and know their product! Terrific experience (and we LOVE the hot tub!!)
FRANCES of Bloomingdale
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Our sales person which was Jan is a wonderful sales person. He knows the product very well. We told him what we were looking for and he explained everything about the pool in detail to us. If I had a question I could call him on the phone also with no problems at all. He really is a keeper for you store.
Michelle of Rolling Meadows
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outstanding service!
Joe of Glen Ellyn
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Jon Maxwell was very professional and had an excellent presentation of the merchandise. We are very happy with everything from the purchase through the installation.We are looking forward to a wonderful summer and many more purchases for American Sale.. Thank you HAPPY CUSTOMERS
Antonio of Streamwood
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We had 3 salespeople involved in our purchase and they were all great!
Bill of Mokena
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great job!
DON of Palatine
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Jan was a pleasure to work with. The Staff was very nice to my children while I was distracted choosing my patio furniture.
SONIA of Bartlett
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Loved everything about the process. JW did a great job!
George of Richmond
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Great experience. Salesman very knowledgeable and friendly. Delivery guys were great - focused and on time.
Andy of Carol Stream
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The installers did a great job!
David of Wheaton
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The salesman who worked with us on Sunday was very patient and knowledgeable. Unfortunately, I let him go to help another customer and I placed the order with another young man who was not well trained and I had to keep watch to catch and prevent mistakes in order several times. P.S. Love my chairs
Maureen of Inverness
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Our installation is next month so if it goes as well as the rest of our shopping experience we will be extremely pleased. Thanks!
Georgia of HANOVER PARK
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Jon Maxwell our Sales Person has been great to work with. Being a new pool owner he was very patient with my many questions along with Suzanne Lunetta from customer services. Everyone has been so helpful and friendly. Also, Steven's Pool installation, outstanding!
Simone of Lombard
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Loved the store and salespeople. Never shopped there, no store up North. Used to always go to the great escape...used to
Mike of Fox River Grove
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I picked up my own merchandise. The process was very fast and efficient. The employee was very helpful with loading. Our salesman (Jon) was not pushy, but stayed nearby to answer our questions. Overall, a very pleasant experience.
John of Wheaton
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cassandra ayres was great to work with. highly recommend her!
Greg of Schaumburg
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Very friendly and helpful information about everything. Great shopping experience@
Robert. of Bartlett
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Phil is such an awesome seller!
Jannette of Streamwood
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Love our Sales rep and the manager. We purchased a hot tub last year and they really treated us like a valued customer.
MELISSA of Roselle
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Love the shuffleboard table.
Kelly of DeLand
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Jan was a great salesperson.
Robyn of Glen Ellyn
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My salesman was very knowledgeable & courteous
Diane of Geneva
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Young man at the pick up was very kind and helpful
Beth of Wheaton
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Great experience
Mike of St. Charles
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I like that the salesperson, Jan was very knowledgeable about all hot tubs product, calmly answered all our questions and did not call us to pressure us to buy the tub from American Sale
Paul of Bensenville
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Jon Maxwell, our in store associate, was very helpful in helping us navigate the many, many Christmas trees and allowing us to make an unpressured decision.
John of Wheaton
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Our sales person was very nice and had just the right balance between being attentive and informed and not being pushy.
Kim of Schaumburg
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I cannot say enough about this store! It is top drawer for sure! My sales person Shane Tolbert is great! I purchased a hot tub and gazebo and I am so pleased with it! He has supported me all the way through the process! Even now after 6 months, he is still there for me with any questions!!! Shane is the best and he is surrounded by a very knowledgeable customer service staff as well as helpful store associates! The spa is a first rate quality product and the gazebo is wonderful !! I highly recommend this store!
Maureen of Schaumburg
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Jan was very helpful.
Sue of Addison
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The sales person Jan was amazing. Great knowledge of the product and very helpful and courteous with all my requests and answer. Best salesperson I've ever had the privilege to purchase such an important item from. I think I will always shop here for all my future pool and spa needs because if the amazing personal attention I received. Rosa
Rosa of Oak Lawn
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I would recommend American Sale for all your Hot Tub needs
John of Arlington Heights
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Phil and Jan at the carol Stream store are great. They were a big help during the sales process and have been there to answers all my questions and provide advice.
Bob of Carol Stream
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Chris, my sales person, was very knowledgeable and helpful.
Sharon of Villa Park
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Had a great experience purchasing patio set, Shane and Jan made life easy for my wife and myself. We will be back in the future.
Mike of Bloomingdale
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MARICLARE of Elk Grove
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Recommend American Sale: Our sales person was amazing. I really appreciated how he educated us and worked with us. We walked away extremely pleased!
Victoria of Bartlett
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I was thinking about purchasing a pool, but wasn't sure. I was a little nervous about keeping up with the chemicals, filter, etc., as I was standing there looking at the pool in the showroom, Danielle approached me and explained how simple taking care of a pool would be, she went into explaining the chemicals, filter, the new frog system and reassured me that taking care of a pool was pretty easy. She said that she was only a phone call away, and would answer any questions anytime. After the pool was installed I called several times with questions, and she answered all of them. (actually walked me through steps while on the phone) From day one, she has been helpful, professional, very knowledgeable & the nicest person. You should be very proud that she is part of your American Sale Team! Thank you Danielle for all your help, this summer has been so much fun with the pool! Cindy
Cindy of West Chicago
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Jasmine was very helpful once we approached her. She took the time to explain the product. However it took us over 10 minutes to find someone to help us. Store may have been short of sales staff that day. I had authorized the delivery for no one being home. It was set up great on our patio.
Ralph of Bartlett
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Customer friendly place
Nicole of Carol Stream
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Danielle was excellent! Expensive digging costs that was a surprise on top of all the money I spent on the pool already.
Errik of Carol Stream
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We worked closely with Phil and Shane who took excellent care of us. They took the time to explain all aspects of the pool and asnwered all of our questions. We will definitely do business here again and refer the Carol Stream store to our friends!
Jon of Hanover Park
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Everyone was friendly and courteous! So far we have had a very positive experience
KRISTIN of Elgin
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very accommodating and helpful - thanks for great experience
Diane of Bloomingdale
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If it wasn't for Jan from your Carol Stream store, I would have taken my business to a different company.
Sam of Carol Stream
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salesperson Phil Casperson at the carol stream store location was extremely helpful in our new pool purchase. he went above and beyond answering emails even on his off hours, weekends, even on sundays! extremely pleased with our new pool purchase!!
Mike of Glendale Height
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knowledgeable, informative, quality product and great prices
Dino of Roselle
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The men who delivered and installed our pool were fabulous!!! Would recommend to anyone that asks!! Our sales manager was also fabulous and very thorough!
Kristin of Wood Dale
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Don't offer something you don't have in stock.
William of Bartlett
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Everything has been meeting and exceeding expectations.
Grace of Addison
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SCOTT of Oswego
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sales rep. was very friendly and knowledgeable of all products.
Jacqueline of Chicago
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Bruce of Glen Ellyn
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Very nice sales people. I am interested in buying a spring free trampoline
Debbie of Elgin
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4 Stars
Gary of West Chicago
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5 star rating
Alex of Hawthorn Woods
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Jon and the young man that turned over our merchandise at the loading doc were both very friendly. I know from personal experience that it is not easy to work with the public and it is much appreciated when I am met with friendly sales associates.
Karen of Roselle
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5 stars
Alan of Palatine
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We have had a lot of positive experiences in your store. We have a pool and hottub, so we spend a lot of money in your store. We also purchased a $700 Christmas tree. Our last purchase we were not so happy with. We purchased a weber grill which was about $700 of which we had to pay in full. We were told we were going to receive it 4 days later. We did not receive a phone call to tell us that you really did not have it in stock at the warehouse. We waited almost two weeks to get it. This time we were not satisfied. The rest of the time you have been really helpful. I hope it was a one time flook. We really enjoy your store.
Danny of Bartlett
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Phil was outstanding. He helped us really understand what we were buying.
Scott of Bartlett
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American Sale - Four Stars
Robert. of West Chicago
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Jan was absolutely knowledgeable and super helpful. He's the reason we went with your store. Can't say enough good things about him!!!
Lori of Villa Park
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Our salesperson, Phil, was very helpful and very concerned with customer satisfaction. We has some issues with hoses leaking after it was installed, and Phil came to our house on his day off to take care of the leaks. He was also very informative when it came to answering my questions about the pool. I would say he went above and beyond the expectation, and because of him we would shop at American Sale again.
Dawn of Sleepy Hollow
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5 Stars
Yolana of Elgin
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When an item or items are out of stock, we should be notified in advance.
Grace of Carol Stream
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Comments:
Lisa of Bartlett
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Got our trampoline yesterday. Kids love it! Actually, can someone come and get the rest of the neighborhood kids out of my yard. They started circling as soon as your truck pulled up!!!
Jeff of Elmhurst
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I would recommend to friends
Thomas of Bartlett
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The first saleperson we talked to about patio furniture was very knowledgeable but when after we looked and had additional questions before making our final choice, he was unavailable and after a while they sent us a younger gentleman with no real knowledge. He kept answering questions with "I think so" or "I guess so" or "I really don't know" and was unable to get us any answers, so we bought in the hopes that his and our guesses were correct. It would have been nice to be able to get back to the apparently 'only' knowledgeable gentleman on duty at the time but I guess there were others waiting for him as well and he just didn't have time for us.
Tim of Glenview
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Shane Tolbert was very helpful throughout the entire process.
Melissa of Roselle
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Recommend American Sale to Friends
Karen of Carol Stream
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I bought a pool from your store and financed it.
Nick of Carol Stream
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I would definitely recommend American Sale to friends
William of Lombard
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Wish your stores were closer to my home.
Cory of Hoffman Estates
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Would Rec American Sale to Family
Edward of Cary
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Yes American Sale
Linda of Lombard
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No Comments
Juan of Carol Stream
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one of the best shopping experiences i ever had.relly had no plans on buying was just looking.but our salesperson phil was so professional and knowledgeable and went way out of his way to get us the product and price we told him we wanted. because of him you now have a long term customer. thanks for everything .
Bruce of Geneva
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Chris, the Store Mgr. did a really good job of smoothing out some challenges we had along the way. Shawn and Jan at the store location also did a good job.
BRIAN of Wood Dale
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brought chaise lounge chair instead of cushions
Jill of Bloomingdale
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Recmend American Sale
Todd of Carol Stream
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Everyone was very friendly and very helpful and knowledgeable.
SUSAN of Bloomingdale
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No Comments
Cheryl of Bartlett
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Jasmine was fantastic! my only regret is that I didn't know the ladder was backordered. I'm sure these will be rectified soon.
Michelle of Winnetka
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I bought at American Sale because of the quality
Robert of Prospect Heights, IL
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Faly of Bartlett
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Doug of Schaumburg
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Keep aisles clearer for handicap accessibility. Would shop the store again in a heartbeat, everyone was friendly helpful and efficient.
Lynn of St Charles
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Would Recommend
Cheryl of Long Grove
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great store - I'll be returning. Waiting for a back-ordered piece for our trampoline .... hoping it gets here soon. great customer service so far
Elizabeth of Wheaton
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Terri of Wheaton
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Chris Heemstra at Carol Stream was awesome! Installers he coordinated for us (Stevens Pools) were great too.
Jack of Darien, IL
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The girl working the tent sale & who turned me over to Laura H. were EXCEPTIONALLY helpful & pleasant.
Lori of Roselle
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The level of service we received from this store was phenomenal! We were in the market for a new spa for a couple months and figured we would give American Sale a shot as we had never been to one of their stores before. We were amazed the selections of spas on display. Most places today want you to order a spa out of a catalog and when you are shelling out that kind of money, I would like to see the product before I buy. Our sales associate Jan was very helpful. His level of knowledge on the product we purchased was awesome. We purchased a Hot Springs Spa and since I personally never heard of them, had plenty of questions. Jan was knowledgeable on the products features, construction, energy consumption, and even the company history with out having to look it up. He was not pushy and allowed us to make a decision based off our criteria with out any pressure. We had to special order our tub as there were some features we did not want and delivery did take about 4 weeks. We were informed through out the waiting period of order status so we knew when the tub would be arriving. On top of the service we received purchasing the tub the after purchase service was incredible. Delivery was on time, professional, and very quick. They gave us a delivery window of between 1-4 pm and were there and gone by 2PM. They set the tub in place, installed the cover/cover lift and were on their way.. After delivery Chris, the store manager was very helpful in guiding me through the tub set up. I had an issue connecting the 30 amp portion of the electrical on the tub. I could not find the 3rd pole for the switch and was convinced I was sent the wrong electrical sub panel. I called the store in the morning and spoke with Chris and expected to be transferred to 10 different departments to get my question answered. Well that didn't happen! I spoke to Chris and he was able to get a new sub panel in hand with in 5 hours of speaking to him and willing to have someone drop it off at my house. After looking at the new sub panel he realized I did have the right part, the 3rd pole I was looking for was hidden under the breaker switch. He even guided me through all the connections to be sure everything was wired correctly. Electrical guidance was something I NEVER expected to receive. He really went above and beyond. American Sale in Carol Stream definitely has top notch service and sales associates. Its nice to find a store and its employees that are knowledgable about what they sell and willing to stand behind their product. Would definitely recommend them to a friend!
Chris of Elk Grove Village
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This store has only been around for about a year but their level of service and the experience of their associates is equal to a store that's been open for years. As anyone who has bought a pool knows, when you need help with something there's nothing more disappointing than when you know more than the sales person. That has never been my experience at this store. Shane, Chris, and their team are the best and really know their stuff. I bought my pool from them years ago and I wouldn't go anywhere else to buy my supplies every year or to just get some simple advice. I also bought a pool table from them and again, had nothing but a positive experience. I highly recommend this store to all of my neighbors and I don't think you will be disappointed. Thanks for for all of your help guys....keep it up!!
Dennis of Carol Stream
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I would like to inform you that your sales associate Cassandra Ayres was extremely helpful and patient with us when we came to your store on Sunday April 22nd to try and find a patio set. She listened to our concerns and what we wanted in a set and then took information that my husband spoke of and tried to find something that would work for both of us. She even looked at a different vendor that had a fire pit conversation pit to sees if they made them in a patio table set. She called me today and found almost exactly what my husband wanted. The only difference is that the pit is propane or natural gas and he would have liked wood burning. I will be showing the information that she e-mailed over to him tonight and get back with her this week. You are very lucky to have a very helpful and caring employee to help your customers find exactly what they want. We will try to get a set from you even if this one does not work out because of the initiative that Cassie took. Thank you for your time, Sharon K
Sharon of Hanover Park
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