MERRILLVILLE Store Reviews


MERRILLVILLE
(Rt. 30 East of I-65)
1484 Lincoln Highway
Merrillville, IN 46410
219-736-8070
Store Manager: Steve Daley
sdaley@americansale.com
Sales Manager: Dan Ramos
dramos@americansale.com
Sandy is a great sales rep
Dan of Schererville
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We went to American Sale 2 yrs ago and the sales people were not helpful at all. Well, we decided to stop in again for a swing set, we are SO thankful we did. Dorothy completely turned our views of the staff at the store. She was kind, helpful, knowledgeable, everything you hope for in customer service. I've been in her position and have to say, even though it took us a week to make our purchase we knew we were going back to her when the time was right to purchase. And the delivery/setup guys were so hard-working, knowledgeable, and thorough. I can't believe how hard and long they worked in the hot sun to setup our play set. PLEASE let Dorothy and the setup crew know how fantastic they were in representing American Sale. ....thank you.
Heather of Dyer
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Sandy was great in accommodating my request to change my order to a different piece and I didn't have to come back to the store. I was even able to pay the difference in price by phone. The delivery guys were great. They put everything together but found one piece had the holes drilled wrong. They immediately called and a new one is being delivered in a couple of days.
Georgine of Rensselaer
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Steve was just wonderful from start to finish. We had many questions even before we bought the pool and he was very helpful!
Ziggy of Winfield
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Dorothy was very helpful
Joy of Crown Point
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Sandy is the reason we purchased from American Sale in Merrillville. She is an honest, truly nice person. She helped us immensely.
Dennis of Hobart
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What a wonderful sales lady we have a been dealing with for 10 years plus way to go Sandy ! :-)
Richard of Hobart
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Great Experience. Have recommended American Sale to everyone I know. Thanks Sandy
Cindy of Chesterton
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Thanks, we are happy with purchase
Nancy of CROWN POINT
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Our family purchased a spa over the summer and could not be happier with the help and continued service from Dan Ramos and everyone at American Sale in Merrillville. He is knowledgeable, helpful and patient- we are completely happy with our choice.
Kim of Valparaiso
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Your Christmas selections are outstanding, and the service was great. I'm always looking for "different", decorations that stand out.
Darquia of Gary
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Everyone was very helpful & friendly! =)
Michelle of Crown Point
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Great service! I bought my Christmas tree a few years ago and love it. This year we found a strand of lights not working. After going into the store for a new strand I ran into Scott who offered to fix my lights. He had it fixed in minutes! He also did a few old wreaths I had as well! All at no charge, will definitely be coming back.
Rhonda of Valparaiso
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Love this store!!
Becky of Plymouth
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Easy to find merchandise.
John of South Bend
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Kyle was very knowledgeable and answered all our questions. He was out deciding factor to order.
Joseph of Schererville
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I was looking for a Christmas Tree that was 9ft. She was very helpful in explaining all the differences in the types, style and lights. It was well worth the drive.
Peggy of South Bend
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Great Staff at the store, Amanda was very helpful and so sweet, highly recommend! thank you Amanda for going out of your way to help us.
Joe of Lowell
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Kyle was excellent.
Anne of Crown Point
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My husband and I truly appreciate great customer service, allow we have to say that Dorothy exceeded our expectations in every way. Everything from her personality to her knowledge on the products was excellent. It was truly a privilege to work with her.
John of DeMotte
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Good customer service
Maria of Hammond
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I would like to compliment the gentleman who assisted us with our purchase, Kyle F.
Tom of Griffith
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The three installers were experienced and never wasted a minute setting up our new pool table. can't imagine anyone doing a better job.
Harry of La Porte
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Mr kyle our salesperson was extremely knowledgeable and friendly he made my decision in buying the pool the great service he gave us,he needs to get promoted,,,that's how good he is,
Patty of Crete
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Sandy was great at taking over from our prior two sales people who were not able to help us finish the sale. She made everything come together very smoothly. It was nice working with her.
Gene of Berrin Springs
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IT WAS A PLEASURE TO HAVE DOROTHY WAIT ON ME. ALSO AS WELL AS THE DELIVERY GUYS!
Jim of Demotte
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Great service by Kyle helped both my wife on first visit & me on pickup, also guy who loaded the merchandise was very good checked to see if i had all the pieces in one box
Mark of Dyer
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The people have all been excellent, professional and helpful!
Kim of Valparasio
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Installers where great. Sandy was so helpful as are salesperson.
Lauren of Oak Lawn
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Problem with item was solved quickly and professionally.
Phyllis of Crown Point
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Steve was a terrific salesperson. He was patient, kind, and knowledgeable. He tried to offer suggestions and work the the pricing he could for us. We would return because of Steve.
Susan of Portage
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Dorothy was very helpful and didn't high pressure us. She made herself available tho when we had questions and very pleasant.
Larry of Valparaiso
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a very big thank you to mr. zitek for his professionalism and outstanding service
Joyce of Lansing
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Dorothy Poskin, really knows her stuff when it comes to hot tubs, she was very good, impressive.
Dee of Michigan City
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We have been long time customers at american sale. Recently we purchased a pool from your merrillville store.. The gentleman that helped us names is Kyle Fair. I would like to tell someone in corporate what a pleasure it's been with his help. HE has gone above and beyond any employees we have ever had. I had multiple questions and he has answered them and helped us quickly. You honestly should be proud to have him and I will recommend him to all my friends. Kyle is doing a great job and if anyone is looking for a pool he really is great.
Janet of Hebron
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Upbeat
Linda of Hobart
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Cashiers at store sometimes aren't the friendliest but the management and service keep us coming back.
Ann of Crown Point
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I will buy again
David of Demotte
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OUTSTANDING SALESLADY! WELL VERSED IN THE PRODUCT WE WERE INTERESTED IN!
Russell of Chesterton
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Recommend - Yes
John of South Bend
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Steve was very helpful.
Geraldine of Schererville
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Keep up the good work
John of DeMotte
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Steve Z., was very helpful, courteous, and knowledgeable about the products. I will be purchasing more products through American Sale in the future.
Curtis of Schererville
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Dorothy was quite helpful.
Bryan of Wheatfield
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Delivery people (all 4) were fantastic, treated my wife with great respect.
Michael of Wanatah
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my sales person was a joy to deal with.
Tom of Lowell
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Everything was great except some minor parts were missing. This is irritating when trying to assemble the set.
Ken of Schererville
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Steve was very helpful. Mackey Pools installation was great.
David of Highland
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The saleman who sold us our spa was helpful and knowledable. However, this was our 2nd trip to the store to find a spa and we almost didn't come back, because on the 1st trip no salesperson approached us or asked if we would like any help. We were totally ignored.
Douglas of La Porte
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Good experience
Raymond of Valparasio
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I received execellent service from American Sale in Merrillville In . Very Patient . Always know how to answer all my concern.
Tanika of Crown Point
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Good business.
Arvin of Crown Point
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Special order items were way overdue.
Elizabeth of Saint John
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There was product they said they had but they didn't.
Sharon of Valparasio
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Recommend with 5 stars
Juan of Griffith
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Rec American Sale to Friends
Terri of St. John
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Jeanette of Rolling Prairie
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5 Stars !!!!
Jillian of Hammond
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no comments
Dennis of Crown Point
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It would be nice if the salesperson who sells spas have some knowledge about the product and explain to the customer how a spa works.
Kevin of Dyer
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4 stars
Betsey of Cedar Lake
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Recommend American Sale for Hot Tubs!!!!
Chris of Portage
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Recommend
Julie of Hebron
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5 Star Recommendation
Ron of Highland
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Only one comment, if item being purchased has optional accessories sales people should advise. On our trampoline the ladder was not included and cust service man didn't tell me, if I had not gone over after buying the trampoline and overheard a sales lady tell a potential customer that the ladder was extra I would have freaked when they came to install mine without ladder.
Barbara of Hammond
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It would be nice if there is contact after the pool is filled up with water.
Scott of Lowell
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5 Stars
Janis of St John
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Yes I would recommend American Sale
Deborah of Cedar Lake
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I didn't have a delivery. I pick it up at store. The young man who answered the back door was far from good customer service compared to the inside service which was great!
Tammy of Schererville
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John the store manager was our sales person. Wow I see why he is the store manager! We were shopping around and after an hour with John we felt so comfortable that we still went to the "other place" to see what they had to offer, (at Johns suggestion) but came back to John due to his honesty, knowledge and professionalism! We will never go to another pool place as long as John is there to help us out! We will be talking to all of our in need of a pool friends and letting them know where to go!
Todd of Portage
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Have Recommended American Sale to Friends
Andre of Schererville
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Recommend American Sale to Friends
Candace of Hamlet
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The store appeared to be understaffed. We had to SEARCH for an employee for help. Once found, seemed to be bothered.
James of Crown Point
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Recommend American Sale to Friends
Bob of Valporaiso
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We didn't get any pamphlets stating how to use the filter for our pool or instructions for the chemicals when you first start our pool.
Victoria of Lowell
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Recommend American Sale to Friends
Michael of Hammond
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Yes I have purchased a Dough Boy pool years ago. I have recently purchased another. I love Sandy G. she is top of the line sales woman. Very Professional as always! Thank you Sandy.....
Vicki of Crown Point
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They haven't installed it yet
Russell of Westville
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Comments: Recommend American Sale
Chris of La Porte
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Recommend Yes
Mark of Chesterton
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more sales people in the pool department.
Becky of Laporte
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Highland, IN
John of Highland
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All thanks to Sandy for being so helpful in many ways. She's so informative and courteous.
Cortez of Munster
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John of Griffith
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Randy of Munster
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Bill of Crown Point
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Jody of Lake Station
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James of Portage
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Christine of Crown Point
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Recommend American Sale
Sarah of Hobart
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Kim of Merrillville
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Tim of Valparaiso
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