ORLAND PARK Store Reviews


ORLAND PARK
(1 mile North of I-80)
16660 LaGrange Road
Orland Park, IL 60462
708-460-4595
Store Manager: Tom Eng
teng@americansale.com
Sales Manager: Rob Collins
rcollins@americansale.com
We bought a patio table with the wonderful assistance of Krista. When she was told that we would have to wait at least 2 weeks, she kept searching and found a table we could pick up that day. The table looks great on our new patio. Thanks Krista!
Sue of Tinley Park
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My salesman Geoff made the difference! Prices were comparable at other places but the experience made me go with American Sale!
Jason of Bourbonnais
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Perfect
Susan of Frankfort
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Brandon was great!
Craig of Joliet
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The salesperson was very helpful and went out of her way to give good service
Mario of Blue Island
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Krista was very knowledgeable, kind and understood our need. We were very happy with our purchase. She communicated with us regularly about our delivery date. Delivery came 2 weeks early. I would highly recommend using Krista for assisting you with your purchases at American Sale.
Bob of Lockport
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We recently purchased an outdoor dining table with chairs from American Sale. Krista was our sales person and was fantastic. She was on top of everything and kept us informed on what was available and when it would be delivered. It was a very enjoyable experience and the end result was great..... we love it! We will definitely seek out Krista for any future purchases.
Krista of Chicago
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Don Klec is an excellent representative and very knowledgeable on the pool products. No pressure and a pleasure to deal with. Esparza Pool service did an outstanding job on removing the old pool and setting up the new pool. It looks very nice.
John of MOKENA
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Joe in Pool / Spa is a great asset to American Sale. Great customer skills and a great attitude.
Mary of TINLEY PARK
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It was a great experience. I knew what I wanted, and they were able to accommodate. I did call in first though because I had limited time, and I was on hold for over 20 minutes, and called three times on from another phone number before I was able to talk to someone, but once I did. Great Service!!
KARIN of Orland Park
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Great experience! Krista was a great help. Will Continue to shop there.
Leo of Chicago
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Krista was the reason I bought my patio furniture at American Sale. She took extra time to help me. She also offered to meet me again on her day off to give additional service.
Jean H of Bourbonnais
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We knew going into store that we were buying a pool heater. Joe was very helpful and made us happy customers. We've had good customer service with American Sale.
Pamela of Manhattan
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We really appreciated the help and assistance that Krista gave us in choosing the right patio furniture. She was helpful and informative, but not "pushy." She gave us time to shop around the store, and was available when we needed her. We love our new patio furniture, and the price we got!
Jim and Denise of Orland Park
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installation crew was very nice!
Tom S of Clarendon Hills
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My wife and I stopped in to look at some patio furniture. We were shopping around and were in the process of browsing at various stores. The employees at American Sale were helpful in providing information about their products. They were also very attentive to our questions and concerns. We looked at other stores but decided on American Sale because they offered the best quality product in our price range. We have shopped there on several occasions for other merchandise as well and would definitely return. :)
Rob of Tinley Park
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Val was a great sales person. Took the time and wasn't rushing just to make another sale!
Scott of C. C. Hills
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Valerie was wonderful to work with, very personable and knowledgeable.
Richard of Orland Park
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Krista was super. The man who delivered the furniture was very polite and helpful.
Jean of Bourbonnais
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Krista was wonderful. Professional but not pushy. She went out of her way to help me make the right decision. The delivery person is also a total asset to you company.
Patti of Orland Park
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my salesperson was wonderful and very helpful.
sue of tinley park
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We have only shopped at your store because the people that work there have been and continue to be professional, and courteous
Christine of New Lenox
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Geoff was nice. Delivery people were great
Kim of Orland Park
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Fast service
Renee of HOMER GLEN
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Table was delivered as promised. Chairs were delayed by a few days.
Thomas of Palos Park
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We had a great experience love our furniture and Sue our salesperson was wonderful.
Laura of Homer Glen
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Everyone from sales to delivery to installing couldn't of ask for nicer and thoughtful people . All around great job! Thank you
Maureen of Hickory Hills
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Krista was a great resource and helped us select the patio set that met our needs. She called in advance to make sure we remembered the delivery date and everything went just like she said it would. We enjoyed working with her on our purchase and will definitely look for her the next time we visit American Sale.
Craig & Ann Blanchette of Manteno
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The team of men who delivered and removed my hot tubs were very professional. the person I bought the tub from was also very professional.
Marie of Lockport
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LOVE American sale!
Christine of TINLEY PARK
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My compliments to Joe my salesman - You're the best! And Sue thanks for the delivery. I will buy more.
Monica of TINLEY PARK
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Martin was very helpful and knowledgeable, and also friendly.
Kerri of Manhattan
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Krista is a wonderful salesperson! Extremely knowledgeable. I buy a new tree it seems an average of every other year for the past few years. Hopefully done for a while but when I buy I wait to see her.
Jill of Tinley Park
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Our sales associate was excellent - knowledgeable about the product and giving us enough time alone to decide which tree.
Art of Frankfort
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American Sale has been courteous, prompt and friendly.
Robert of Olympia Fields
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Krista who assisted us with selecting a Christmas tree was excellent! definitely an asset to your company!
Debbie of Orland Hills
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Sales agent asked me what I wanted in a tree and directed me to the trees that would work. When asked what color lights she directed me to the color changing white to color. How cool, I no longer have to commit.
Ingrid of Matteson
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The employees are very friendly and very knowledgeable on your products.
Lynette of Elwood
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Geof Shilkaitis was great!! He was very nice and answered all the questions we asked. He was more than patient when we kept coming back to try out the hot tubs before we came to our final decision. Thanks Geof, we absolutely love our new hot tub!!
John of Orland Park
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Don was very helpful and patient.
Ray of HOMER GLEN
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Once again, Sue Middleton was very helpful and accommodating. She made everything simple and we really appreciate her professional and sincerity. Thank you, Sue.
John of Orland Park
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Sue Middleton was very pleasant and willing to help us in any way possible.
John of Orland Park
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Sergio and his people were the best group of installers we have had. Thank you for finally finding a fantastic group of guys.
Terry of TINLEY PARK
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Quality and products. Top notch. Love. Dealing with the store
John of Homer Glen
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Krista was excellent. We have been looking at patio sets for awhile. Krista was extremely knowledgeable. There isn't any comparison between American Sale and other. Everything was well displayed. Atmosphere was clean and spacious. A very inviting feeling. From start to finish an awesome experience!!!
Robert of Orland Park
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Penny gave us great customer service
Diane of Oak Forest
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The installation crew for the gazebo was outstanding.
Victor of Minooka
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The sales person was great, the two guys that put the trampoline together for me were also great and the way your store handled the fact that the mat was a little damaged was awesome. The two installers came back the next day and replaced it. THAT WAS FANTASTIC!!!
Helen of Tinley Park,
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The same as cash for 1 yr financing option was a huge bonus! Our salesperson, Martin Cheung, was great!
Carolyn of New Lenox
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We are a general contractor and we needed this grill station on a very short notice for one of our clients. My salesperson Joe was phenomenal and the manager, Tom was extremely helpful in supplying the missing parts as well as sending a repair person out in a very timely manner! Thanks to all!!!
Jo of hickory hills
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I was recently in the store to buy a patio set. Krista was so helpful and informative. She was very knowledgeable about the sets as well as the umbrellas and umbrella stands. She walked me through the store showing me pieces she thought I would be interested in and did not waste my time showing me pieces out of my budget or taste. She helped me enormously and even helped me with questions when I called her days later. I highly recommend her and the store.
Luna of Homer Glen
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I really had a great experience, shopping for my pool table. Everybody was very helpful and knowledgeable. Delivery and installation was flawless! My family is really enjoying our new toy. Thanks!
Michael of New Lenox
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Brandon was the key to us buying a pool excellent job Brandon
Freddie of Bourbonnais
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Great
Ken of Orland Park
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a very good experience
David of Michigan City
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Marcy was great. She and I talked over the phone and via email. I was very comfortable with our purchase!
Amy of Clarendon Hills
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Great salesman. Very knowledgeable. Great installers also. I will never bother to shop someplace else.
JIM of Tinley Park
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Sales lady was super to deal with, let us talk about the pros & cons, no "High Pressure" techniques just very great to deal with. Will definitely return
Alan of Monee
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Good experience
Connie of Munster
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Great customer service
Kimberly of Flossmoor
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Krista did an outstanding job. We felt she went above and beyond helping us pick out patio furniture. She called us several times to keep us informed on the status of our order. THANK YOU Krista
Michael of Homer Glen
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Joe was great probably wouldn't of bought if he didn't help us
Jack of ALSIP
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Valerie Rietvield was very knowledgeable and helpful. She worked very hard to get us the best price possible which was appreciated. Also appreciated her follow up to ensure we were happy with our purchase.
April of HOMER GLEN
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Pleasant service and honest
Susan of Palos Park
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Penny was very knowledgeable about products. Purchased on my second visit to store and wanted Penny to help me on 2nd visit when I made purchase.
Sharon of HOMER GLEN
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Everything went for smoothly! Great customer service!!
Jennifer of Posen
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Valerie Rietveld Provided us with great knowledge and service - was able to answer all our questions - we bought at American Sale because of the service! Will be purchasing again
Marcello of Manhattan
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Geoff is amazing. Very helpful, courteous and quick to respond. Hes a great guy and we will continue to do business with him.
Audrey of Lemont
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The staff is friendly,helpful and they all have a great personality
Don of Tinley Park
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COMPLIMENTS TO A VERY KNOWLEDGEABLE AND CONSIDERATE SALES PERSON- KRISTA. SHE WAS COURTEOUS - NOT PUSHY AND SHE REALLY TOOK TIME TO GO THROUGH MANY ALTERNATIVES FOR MY NEEDS IN OUTDOOR FURNITURE. YOU ARE LUCKY TO HAVE THIS LADY REPRESENT YOUR STORE.
Helen of Homer Glen
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Patio furniture shopping isn't my favorite. But my wife and I met Sales Associate Valerie Rietveld. We felt so comfortable working with her. Her knowledge and suggestions made our purchase a painless experience.
Bob of Homer Glen
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Me and my daughters were treated nice and they had fun while at the store.
Luis of TINLEY PARK
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Krista's the BEST!
Jerry of Homewood
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Do not have one negative comment about anything to do with American Sale. Joe Aquilina is awesome and goes out of his way to do his best for his customers.
Billy of Chicago
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Our salesperson did a great job by showing me options after I explained what was important to me. She outlined how to take care of the furniture and checked to see if items in stock when I became interested in the set. The delivery guys were quick and very courteous. The picked up every piece of trash. I had a foster child that was following them around and they even kind to him and let him 'help'. I can't imagine a better purchasing experience.
LYNN of Monee
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Krista was extremely helpful with my selection of patio furniture; it was a large investment, and she went way out of her way to ensure that I would be happy with my choice.
Claudia of Mokena, IL 60448
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Quality and service are very good.
Scott of MOKENA
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Valerie was very polite and pleasant to deal with
Ken of New Lenox
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The sales person who sold me the pool was outstanding
Mike of Steger
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Krista was very helpful from the minute I approached her about the patio furniture I was interested in. She was very patient and she answered all of my questions. She did a great job and I would return. Thanks Krista.
Nick of New Lenox
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The salesperson was very knowledgeable and helpful.
Lee of Lockport
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Joe and Tom are friendly and helpful
Joe of oak forest
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Joe was a great salesman, very knowledgeable and friendly.
Kim of Oak Forest
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Susan Middleton was very friendly and patient with all our questions didn't rush us and explained everything to us
Anne of Palos Hills
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Krista was so helpful from the minute I came up to the patio furniture section. She was so patient and she thoroughly answered all of my questions. She made my buying experience easy. I never felt pressured to make a purchase even after spending so much time discussing my various concerns. She is a shining example of stellar customer service. Thanks Krista. concerns.
Jodi of Homer Glen
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Krista B. was great. Very knowledgeable
Jodi of HOMER GLEN
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Patio set was scraped during assembly and replaced next day
EILEEN of Homewood
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American Sale is my favorite place to shop for all my patio furniture. I have purchased quite a few of their beautiful sets.The sales women are awesome and very helpful. I enjoy the relax feeling I get when shopping at this store.The young lady(Krista) that waited on me has an outstanding personality and is very knowledgeable about her job,she should get employee of the month or a raise!! Thank You American Sale for your great store and employees!
Martha of Matteson
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sales people were great and the delivery and set up guys were super.
Doug of Gilman
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No problem with store
Mike of HOMER GLEN
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Nice people all around !
Angie of Peotone
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I purchased the product for price but also for quality. I have noticed an improvement in the staff. They were very helpful.
Rose of Orland Park
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i just want to say that brandon is a very nice young man and his service was great.
Frank of South Holland
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Krista was beyond helpful. We have been in contact with her since our purchase and she continues to be very helpful. Thanks again for your help!
Janice and Chris of Homewood
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Holding my comments on installers
Fred of Oak Forest
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Sue Middleton was a great help!
Margaret of Romeoville
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I have shopped at American sale for years, I bought my first hot tub there.
Candace of HOMER GLEN
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Sales rep was very accommodating, delivery people on time, courteous.
Marian of Homer Glen
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My salesman joe was great!
Frank of HOMER GLEN
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Valerie was very helpful
Asbury of Kankakee
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Donald Klec was a professional salesman, knowledgeable and friendly
LINDA of Chicago
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Would like to commend our salesperson Joe Aquilina in Orland Park Il. for his terrific customer service. He went above and beyond for us, he is the main reason we bought from this store. Would definitely recommend him and store to everyone.
Denise of Chicago Ridge
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Val is great! Professional, friendly! And knowledgeable.
Doreen of Homer Glen
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I would suggest to my friends
Kristina of Joliet
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Recommend American Sale to Friends: Yes, Comments: Our overall experience was ok. The first day we looked, we were pressured by "Penny". I asked for another employee to help us and we were helped by "Christa". Because purchasing a tree is a big financial decision, we went back a second day. The tree was quite expensive, but we returned one week later to purchase wreaths and found out it was marked down, so we were able to receive it for a lower price, which was a big savings.
Debbie of Orland Park
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Our sales consultant was terrific; friendly, knowledgeable, easy to speak with.
Ken of MOKENA
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We have been a long time customer and have always been happy with the store and staff, this summer we also purchased a high end patio furniture set which is now our second one purchased from American Sale. Val helped with both transactions and did a outstanding job. She is very knowledgeable and always willing to spend whatever time is needed to answer all the questions. Great Job Val!!
Bob of New Lenox
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Overall experience was great. Your salesman was knowledgeable about the products and was great to talk to just like a friend. Can't wait to come back!
Armondo of Chicago
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The ladies in the x-mas tree department were very knowledgable and spent alot of time with us.
Linda of Frankfort
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Was a fine shopping experience, forgot something and came back the next day and all was well again.
Patti of Orland Hills
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Val is a wonderful salesperson with all the attributes you want in a person. She is knowledgeable, friendly, and hard working.
David of Orland Park
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Easy to navigate with my 2 grand kids sitting on my lap Nice job
Greg of Frankfort
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I bought a Christmas tree, the sales girl was very knowledgeable and friendly. I really liked her and thought she did a good job compared to others stores with young employees, she knew the items and helped me pick a beautiful tree. Plus she had a good personality and very pleasant.
Stephanie of Crestwood
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We had our tub on a deck, which they were not aware of. Good thing there were extra people at our delivery.
Mark of Orland Hills
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My whole family shops at AS. I remember my parents taking me there when I was younger. Now I am lucky enough to have one so close to my house! We loved working with Penny!!! Wonderful person!!!
Renee of TINLEY PARK
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Service was great.
Elanore of Matteson
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Our salesperson was excellent very helpful and friendly without being pushy
Donna of Worth
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Need to buy more product for new Lake home
Bob K of Orland Park
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Great quality merchandise for a low price. I always shop for Christmas at American Sale.
Lorene of TINLEY PARK
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Love the Christmas selection!!!! Best around!!!
Cindy of Orland Park
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day 1 was in the store and waiting for 45 minutes with no assistance; day 2 Tom (Orland Park) was very professional and helpful day 3) Sue (Orland Park) was very pleasant to work with day 4) Brandon (Orland Park) there was an issue but Brandon resolved it in a timely manner day 5) Sam (Lansing) saved the day. The team at the Warehouse in Tinley Park was amazing. i am very pleased with the American Sale stores/staff. thank you
Sharlon of Chicago
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My salesperson Val was amazing. She had a lot of information about the merchandise and was extremely patient in answering all of my questions. I visited the store 3 times before I made my purchase and she encouraged me to take my time to make a decision. I really appreciated her "no pressure" attitude and she was also very friendly!
Susan of Manteno
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Valeries been great!
Heidi of La Grange
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Love our furniture.
Beth of Homer Glen
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Thought I would write a quick note about our pool and hot tub we purchased last fall. Best money I ever spent on something that helps bring the family together. Being older with young children for our age, having a pool has provided a variety of things to do with our children in our back yard that are active and enjoyable without being to strenuous. It's easy to ajust your activity level. We never really did anything in our back yard for the past 13 years. Now we have friends over and their kids swim with our kids while we socialize, cook out, etc. And another quick note about the service. Prompt resposnses to all my questions, needs, and services even after installation. Happy to say it was a very good investment!
Byron of New Lenox
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Tim Lepper has been outstanding through the whole process. Most salesman disappear once the sale goes through but Tim has assisted every step of the way. I will continue to shop at American Sale because of Tim and his great customer service.
Brian of Manteno
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Great store and friendly and helpful sales people which is not what you get at most stores today. Love your products and they are of very good quality.
LAURA of Mokena
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THE SALES STAFF WAS VERY HELPFUL,. PARTICULARLY VALERIE. THEY SHOW A LOT OF PATIENCE WITH US.
William of New Lenox
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Sue kept me informed of the status of my patio chair. Very accommodating
Regeta of Chicago
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I was very pleased with the communication from American Sale. Our sales person Tim Lepper was outstanding.
Chuck of Dwight
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THE COMPLETION OF OUR ORDER WAS HANDLED VERY PROFESSIONALLY, AND EXPEDIENTLY. VAL WAS EXCELLENT IN HER SERVICE AND FOLLOW-THROUGH.
Marsha of Bourbonnais
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My sales person was very friendly and knowledgeable. Only one cashier working at the time of check out. The check out line was getting long. I think another person should have been called to another register.
Vivian of TINLEY PARK
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Krista in OP store was very helpful!
Jane of Mokena
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Everything was excellent Brandon was super nice polite and knowledgeable
Leanne of New Lenox
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We attempted to check the web site the day before delivery to see within which time frame the delivery would happen, but the website failed to work.
Donald of Lemont
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Valerie was informative and knowledgeble of the outdoor patio products. When our purchase was deleivered, cushions were missing from 1 of the wicker chairs, would suggest to recheck truck items before delivery. My husband went to the warehouse to pick it up, somewhat defeats the purpose of delivery. The warehouse/outlet personel were great when I returned the seating covers (too large) to exchange for a smaller size when they arrived.
Susan of Frankfort
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I was pleased with the service in the store, to set up delivery was poor service, I called three times with no return call.
Kelly of Bradley
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Recommend American Sale to Friends: Yes
Robert of Manteno
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Recommend American Sale
Sindi of St. Anne
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Salespeople were great! Had trouble with the first pool I purchased (due to city permit requirements), and I was able to go in and change my order, even after delivery, with no problem! Installation was quick and easy.
Tara of Oak Forest
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we picked up our order
Katherine of Chicago
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Not enough staff. I waited 30 minutes to be waited on.
Sherry of Bourbonnais
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my wife and i are very happy with the salespersons and are very happy that we now will do all our shopping with American Sale.
Don of Beecher
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I purchased at AS because the merchandise was available.
Kimberly of Clifton
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Recommend AS
John of Tinley Park
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Penny was excellent answering all our questions and giving us suggestions. Val was also very helpful regarding scheduling our delivery.
Felix of Orland Park
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Recommend American Sale to Friends: Yes
Pat of Niles
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Everyone we dealt with in regards to this purchase was helpful, knowledgeable, and friendly. They were all great to deal with. Thanks.
Susan of Tinley Park
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American Sale was accomodating and management handled it very well and professional when installation did not go as planned.
Jenniffer of Chicago
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I special ordered
Perry of Frankfort
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Thank you to Krista who was knowledgeable, courteous and friendly.
Tom of Evergreen Park
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I was not pleased w the thoroughness of my purchase. I explained in detail what the situation was and still had to return for more chemicals and supplies. The sales person should have sent them w me the first time. The adapter for the filter should come w the kit.
M of Manteno
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the delivery guys just threw everything on the ground.
Matt of Bourbonnais
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so far the experience has been great.
Jennifer of Orland Park
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Tried to call the store and the phone line was busy. Had to drive there not knowing if they had merchandise I was wanting to purchase.
Doug of Mokena
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install costs were a bit high
Greg of Matteson
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5 Stars
Tim of Orland Park
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Krista B. is an excellent salesperson. Her assistance with my selection is greatly appreciated. She assisted with pre- and post sale. Thanks.
Gloria of Frankfort
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Recommend American Sale to Friends
Peggy of Lockport
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Comments: None
SHERI of NEW LENOX
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Robert of PLAINFIELD
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Tell American Sale to Friends
Charles of TINLEY PARK
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Yes
Roger of Bourbonnais
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Comments: American Sale
Jason of Orland Park
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Recommend American Sale Hot Tubs to Friends
Lisa of Chicago
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I Recommend American Sale
Clara of Manhattan
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We absolutely LOVE the outdoor kitchen and working with Tom was a pleasure. He was very helpful and receptive to special requests.
James of Chicago
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Installers to be a little more courteous about customer's yard.
Brad of Diamond, IL
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wish salesperson and/or installer would have let us know that the pump required special electrical cord/outlet.
Jennifer of Orland Park
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Recommend American Sale to my Friends
Julio of Orland Park
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Recommend - Yes
Kathy of Orland Park
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Will Recommend American Sale to Friends
Kathleen of Oak Lawn
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Diana of Joliet
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Kim of New Lenox
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knowledge of product. Lines long in stores
Karen of Mokena
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Recommend to Friends
Roberta of Palos Park
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Dave of Mokena
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Adrienne of Mokena, IL
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Ed of Frankfort
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Valerie did an excellent job! Friendly, knowledgeable! Delivery team, not so much. Forgot to put a major bolt in the bottom of the swivel chair making it impossible to use.
LINDA of Orland Park
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Steve of Mokena
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Wrong part delivered. They did apologize.
Laura of Chicago
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