Builds and maintains social media content, blog content, strategy, and calendar. Maintains brand reputation (ratings/reviews) through consistent and appropriate responses on a daily basis. Provide weekly and monthly reporting to the proper team members by using multiple data tools, platforms and databases. Review Facebook ads to ensure message is accurate and clear. Help to build and maintain excellent SEO health for eCommerce website through content creation and maintenance and assist in website performance analytics. Assist in one off projects or events as needed. Meets frequently with department managers to discuss ideas we would like to see on social/blog. Assist in photo and video shoots as needed. Create social contest and other engaging content for platforms. Research new updates on social platforms to stay up to date. This position works very closely with the management team, employees, customers, as well as other functional/service departments of American Sale. To perform the job successfully, an individual should demonstrate the following competencies and essential functions. 


Responsibilities and Essential Duties 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure that each customer receives outstanding service.  

  • Consistently at work and on time, as scheduled. 
  • Create high-quality marketing content for multiple digital platforms including website and social media channels 
  • Capture, curate, design, write, and produce all social media content and serve as brand voice for the customer 
  • Understand website, campaign and social media analytics with a view toward enhancing content performance and traffic 
  • Successfully employ SEO best practices to drive traffic to content and knowledge of effective user experience in interactive products 
  • Drive strategies that are proven by testing and metrics; use the website and social campaign analytics to identify trends, assess data, and enhance content performance and traffic 
  • Ensure content reflects the tone, style and branding message of our customers; ensure branding and tone are consistent across multiple media platforms  
  • Manage own workflow while coordinating with project teams and management on schedules, requirements, goals and assignments as needed 
  • Perform meticulous editing and fact-checking for social media content to ensure overall accuracy and consistency 
  • Actively monitor community engagement and respond in a timely manner to all messages, comments, etc. 
  • Collaborate with internal advertising team to develop and test paid campaigns that support organic efforts 
  • Build and maintain social media/blog content, strategy, and calendar 
  • Gather and create content for all social channels, blog, website, and assist on other marketing projects when necessary 
  • Analyze and make strong decisions based on website, social platforms and other database metrics 
  • Provide weekly analytics and reporting on effectiveness of various digital and social media campaigns, as well as analytics on customer feedback and sentiment through brand reputation management platform.  
  • Provide weekly and monthly reporting to the proper team members by using multiple data tools, platforms and databases 
  • Continually uses exceptional communication and customer service skills when dealing with customers and co-workers.  
  • Keep current with new technologies 
  • Attend professional meetings, seminars and training as approved for the purpose of gaining information and ideas to improve and enhance job performance. 
  • Evaluate customer satisfaction, solicits customer feedback to improve service. 
  • Familiarity with brand reputation management software 
  • Familiarity with graphic design  
  • Experience with content creation tools/editors to post professional looking content 
  • Ability to write creatively and professionally 
  • Exceptional problem solving skills 
  • Able to manage multiple projects with tight deadlines, and can adapt when necessary 

 

Competencies 
Customer Focus 
Business Acumen  
Communication Proficiency 
Results Orientation  
Teamwork  
Organizational Skills 
Problem Solving/Analysis
Ethical Conduct 
 
Work Environment 
This job operates in an office. Work is generally performed indoors.  Outdoor work consists of event set up and execution.  This role routinely uses standard office equipment such as computers/tablets, phones, photocopiers. 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Ability to read and comprehend simple instructions, short correspondence, and memos. This position is somewhat sedentary but requires standing, walking, and bending throughout the day. The employee must lift and/or move items over 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard.  
 
Position Type/Expected Hours of Work 
Days, additional hours may be required as job duties demand. 

Travel 
While rare, some travel between stores may be required.  
 
Preferred Education and Experience 
College degree in Marketing, Communications, or related field (college degree with relevant work experience is preferred) Relevant marketing experience with focus on digital marketing (preferred) 
 
Other Duties 
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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Outlet Hours

Outlet Hours

Tinley Park Outlet

Monday - Tuesday: 10am - 6pm
Wednesday: CLOSED
Thursday- Sunday: 10am - 6pm

Store Hours

Store Hours

Bridgeview, Carol Stream, Lake Zurich, Merrillville, Naperville, Orland Park, Romeoville

Monday - Friday: 10am - 8pm
Saturday - Sunday: 10am - 7pm

Customer Pickup Hours

Customer Pickup Hours

Customer Pickup -
Tinley Park Warehouse

Monday - Friday: 10am - 6pm
Saturday-Sunday: 10am - 3pm

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