Frequently Asked Questions

How do I place my order? Ordering Help:

When you have found the perfect item, simply select the quantity you want, click add to cart, and the item will be added to your online shopping cart. When you are ready to check out, click the cart icon.

Please remember to include any additional information, comments, or requests in the "Special instructions for seller" area before checkout.

At American Sale, we are committed to making sure that individuals with disabilities can enjoy and explore full access to our websites. In recognizing this commitment, American Sale is in the process of making adjustments to increase both accessibility and usability of this website, using the applicable portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please note that our efforts are ongoing.

If at any time you have trouble or need assistance using this website, or with a particular page or function on this site, please contact us by phone (708) 633-7283 or email contact customer service at CustomerService@AmericanSale.com and we would be happy to assist you.

Does American Sale ship to one address but bill another?

Yes! In checkout, you can choose to bill to a separate address if it's not the same as the shipping address.

How much does the sales tax cost?

Residents of Illinois and Indiana are charged 7% sales tax. All other ship to addresses outside of these states are not charged sales tax.

What forms of payments do we accept?

We accept Visa, Master Card, Discover, American Express and PayPal.

Is there an Order Minimum?

There is no minimum dollar amount to place an order.

Can I use an American Sale gift card or merchandise credit towards my online order?

Currently, AmericanSale.com does not accept any gift cards or merchandise credit towards an online purchase. A customer may use their gift card or merchandise credit towards an in-store purchase at any one of our store locations.

I have lost my order number. Who can I contact to get it?

Please contact customer service at CustomerService@AmericanSale.com.

What is American Sale's return policy?

American Sale wants to make sure you are satisfied with your purchase. Please visit the American Sale Return Policy Page or contact the Customer Service Department with any questions or concerns regarding our return policy.

All shipping and delivery information:

Please reference our Shipping and Delivery Policy page.

Accessibility

At American Sale, we are committed to making sure that individuals with disabilities can enjoy and explore full access to our websites. In recognizing this commitment, American Sale is in the process of making adjustments to increase both accessibility and usability of this website, using the applicable portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please note that our efforts are ongoing.

If at any time you have trouble or need assistance using this website, or with a particular page or function on this site, please contact us by phone (708) 633-7283 or email contact customer service at CustomerService@AmericanSale.com and we would be happy to assist you.

Do you have a catalog available?

American Sale does not have a physical catalog you can shop from. However, our merchandise is readily available 24/7 online or you can visit one of our 9 Chicagoland stores.

Enabling Javascript

We're sorry, Javascript is required to shop AmericanSale.com. Please enable Javascript on your internet browser. It is easy!

Follow the instructions below for your browser:

Internet Explorer

  1. On web browser menu click "Tools" menu and select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the "OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

Internet Explorer 9 and older

  1. On web browser menu click "Tools" and select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the"OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

Mozilla Firefox

  1. In the address bar, type about:config and press Enter.
  2. Click "I'll be careful, I promise" if a warning message appears.
  3. In the search box, search for javascript.enabled
  4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".

Mozilla Firefox version 23 and older

  1. On the web browser menu click "Tools" and select "Options".
  2. In the "Options" window select the "Content" tab.
  3. Mark the "Enable JavaScript" checkbox.
  4. In the opened "Options" window click on the "OK" button to close it.
  5. Click on the "Reload current page" button of the web browser to refresh the page.

Google Chrome

  1. On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
  2. In the "Settings" section click on the "Show advanced settings..."
  3. Under the the "Privacy" click on the "Content settings...".
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
  5. Click on the "OK" button to close it.
  6. Close the "Settings" tab.
  7. Click on the "Reload this page" button of the web browser to refresh the page.

Apple Safari

  1. On the web browser menu click on the "Edit" and select "Preferences".
  2. In the "Preferences" window select the "Security" tab.
  3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.
  4. Click on the "Reload the current page" button of the web browser to refresh the page.

Opera

  1. Click on "Menu", hover mouse on the "Settings" then hover mouse on the "Quick preferences" and mark the "Enable JavaScript" checkbox.
  2. If "Menu bar" is shown click on the "Tools", hover mouse on the "Quick preferences" and mark the "Enable JavaScript" checkbox.

If I sign up for your Newsletter, will you sell my information to any other parties?

American Sale never sells or rents any of our customers information.

How secure is my information on your site?

Your experience on AmericanSale.com is authenticated and secured by GeoTrust, the most credible Certifying Authority (CA) security software.

What is the American Sale privacy policy?

The security of your personal information is very important to American Sale. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.