FAQ

FAQ


How do I place my order?

When you have found the perfect item, simply select the quantity you want, click add to cart, and the item will be added to your online shopping cart. When you are ready to check out, click the cart icon.

Please remember to include any additional information, comments, or requests in the "Special instructions for seller" area before checkout.

If you need assistance, please contact customer service at CustomerService@AmericanSale.com.

Yes! In checkout, you can choose to bill to a separate address if it's not the same as the shipping address.

Residents of Illinois and Indiana are charged 7% sales tax. All other ship to addresses outside of these states are not charged sales tax.

We accept Visa, Master Card, Discover, American Express and PayPal.

There is no minimum dollar amount to place an order.

Currently, AmericanSale.com does not accept any gift cards or merchandise credit towards an online purchase. A customer may use their gift card or merchandise credit towards an in-store purchase at any one of our store locations.

Please contact customer service at CustomerService@AmericanSale.com.

American Sale wants to make sure you are satisfied with your purchase. Please visit the American Sale Return Policy Page or contact the Customer Service Department with any questions or concerns regarding our return policy.

  • - American Sale currently only ships to customers in the United States.
  • - We cannot ship to P.O. Boxes or FPO addresses.
  • - If an order is to be shipped outside of the 48 contiguous United States, the customer is responsible for any additional shipping charges, tariffs and/or import taxes imposed.
  • - If an item is ordered and is not shippable, our Customer Service Department will notify that customer.

Shipping costs are calculated directly with the Carriers. Some items may qualify for Free Shipping (these items are denoted.)

You can get estimated shipping costs on the cart page, otherwise, you will be able to see the actual shipping costs in the checkout process by filling in the required shipping information. The website will calculate your estimated or actual shipping cost with no obligation for you to purchase anything.

Orders are filled and shipped Monday through Friday usually within 5 days of order placement. Orders placed after 1:00 PM (CST) Monday through Friday, weekends or holidays cannot be filled and shipped until the following business day. On occasion, products are not in our main warehouse but at a store location. These orders may take extra days to pack and ship. Air packages cannot always be shipped within 1 business day if product is not in our main warehouse.

Orders are shipped typically are received within 3-5 business days of shipment if via UPS or FedEx and 10-14 if via SmartPost. If you have not received your order within this time frame, please Email Us.

American Sale does not have a physical catalog you can shop from. However, our merchandise is readily available 24/7 online or you can visit one of our 9 Chicagoland stores.

We're sorry, Javascript is required to shop AmericanSale.com. Please enable Javascript on your internet browser. It is easy!

Follow the instructions below for your browser:

Internet Explorer

  1. On web browser menu click "Tools" menu and select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the "OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

Internet Explorer 9 and older

  1. On web browser menu click "Tools" and select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the"OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

Mozilla Firefox

  1. In the address bar, type about:config and press Enter.
  2. Click "I'll be careful, I promise" if a warning message appears.
  3. In the search box, search for javascript.enabled
  4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".

Mozilla Firefox version 23 and older

  1. On the web browser menu click "Tools" and select "Options".
  2. In the "Options" window select the "Content" tab.
  3. Mark the "Enable JavaScript" checkbox.
  4. In the opened "Options" window click on the "OK" button to close it.
  5. Click on the "Reload current page" button of the web browser to refresh the page.

Google Chrome

  1. On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
  2. In the "Settings" section click on the "Show advanced settings..."
  3. Under the the "Privacy" click on the "Content settings...".
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
  5. Click on the "OK" button to close it.
  6. Close the "Settings" tab.
  7. Click on the "Reload this page" button of the web browser to refresh the page.

Apple Safari

  1. On the web browser menu click on the "Edit" and select "Preferences".
  2. In the "Preferences" window select the "Security" tab.
  3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.
  4. Click on the "Reload the current page" button of the web browser to refresh the page.

Opera

  1. Click on "Menu", hover mouse on the "Settings" then hover mouse on the "Quick preferences" and mark the "Enable JavaScript" checkbox.
  2. If "Menu bar" is shown click on the "Tools", hover mouse on the "Quick preferences" and mark the "Enable JavaScript" checkbox.

American Sale never sells or rents any of our customers information.

Your experience on AmericanSale.com is authenticated and secured by GeoTrust, the most credible Certifying Authority (CA) security software.

The security of your personal information is very important to American Sale. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.