Policies

When you make a purchase in one of our American Sale stores, sign-up for our newsletter, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. We also add email addresses to our email list. When you visit our Website, we may collect more information: your internet protocol (IP) address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user-friendly to our customers.

We also use information such as your name, email address, phone number and credit card information to contact you, respond to your inquiries, and send you special sale information and to process, deliver and receive payment for your purchases. In addition to using the information referenced above to fulfill your order, we also retain your name, address, email address and purchase information in our customer database. This information is used to track your order, respond to your inquiries and make subsequent purchases easier and faster.

By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

For address corrections or to remove your name from our mailing list, please contact American Sale Customer Service Department at 1 877 FMLYFUN (1 877 365-9386) or Email Us.

Please be advised that since our newsletter and sales promotions may already be in process at the time of your request, it may take up to four to six weeks before all contacts cease. As a result, you may receive newsletters and sales promotions from American Sale during that four to six week period. In addition, when you purchase from us online, or when you choose to sign up for our newsletter, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.

If you are not a registered user of http://www.americansale.com/ and no longer wish to receive our Special Offers email, simply unsubscribe. You can also use the Opt-Out link in the email to unsubscribe. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet.

Text Messaging Policy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

American Sale adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is underage, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.

You can actually refuse cookies by turning them off in your browser options. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc)._shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart._secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

To further secure your Personal Customer Information: We cross-check an email address with the submitted password to validate access to any American Sale customer account.

We do not allow any email address to access more than one americansale.com account. When a new americansale.com account is created, we require you to submit an email address that is not associated with an existing americansale.com account.

We encourage you to use a unique password that is not easily determinable (e.g., don't use your name or street name). Keep your password and do not share it with anyone. Your password is the "key" to your account; anyone who gets this "key" can, along with your email address, gain access to your account.

If you forget your password, to gain access to your account you will need to know the email address you signed up with and have access to that email account. On the Account Sign in Page click on the Forgot Your Password? link and then type in the email address of the account you would like to reset your password for. A message will be sent to your email address with your password reset.

To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have completed your transaction, completed managing your account, or decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have either signed out or your session has timed-out can access your account.

GeoTrust is a Certifying Authority (CA). Certifying Authorities are used to ensure your browser is communicating with the authentic American Sale and not an imposter. When your browser connects to American Sale for secure transactions, your browser must be assured that it hasn't connected to an impostor pretending to be American Sale. Your browser, therefore, requires American Sale to authenticate itself before such transactions can proceed. To authenticate itself, our Website presents your browser with the proper credentials, called a certificate. When American Sale set up its secure Website, we obtained our certificate from Verisign, one of the most trusted Certifying Authorities in the world. As part of our application, we provided them with certain legal information about our organization, which they used to certify that American Sale is legitimate and should be certified.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

At times, we provide links our customers may be interested in, American Sale does not control the privacy policies or practices of these websites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

By using our Website, you consent to the collection and use of data as explained in American Sale Privacy Policy. Any revisions to our policy will be posted on this web page.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at webpolicy@americansale.com or by mail at:
American Sale
[Re: Privacy Compliance Officer]
8401 W 185th Street
Tinley Park Illinois US 60487

Please reference our Shipping & Delivery Policy here.

For any questions or concerns with regards to Shipping, Delivery, or Pickup, please contact Customer Service.

For detailed delivery terms and conditions, please refer to your Purchase Agreement.

Estimated Delivery dates are provided at the time of purchase. While we strive to meet scheduled delivery windows, exact arrival times cannot be guaranteed due to variables such as traffic and weather. Customers will be given a three-hour delivery window, and all delivery routes are finalized one day prior to the scheduled date.

You will receive an email notification with your delivery window at approximately 3:00 PM (CST) the day before delivery.

To ensure timely delivery, please note the following requirements:

• All balances must be paid in full at least 7 days prior to the delivery date.
• Finance contracts must be signed no later than 3 days before delivery.
• No C.O.D. (Cash on Delivery) payments are accepted.

Due to the high volume of orders, a $25 fee will apply to any changes made within 48 hours of the scheduled delivery. If changes are necessary, please contact your Sales Associate at least 3 days in advance to avoid this fee and to reschedule if needed.

If no one is available to receive and sign for the delivery, and the order is returned to our Distribution Center, a redelivery fee will be assessed. If you will not be home, you may authorize delivery to a backyard or neighbor by signing the appropriate section of your Purchase Agreement at the time of sale. In this case, the $25 fee will be waived.

Please reference our Website Returns & Refunds Policy here.

For any questions or concerns with regards to Returns or Refunds, please contact Customer Service.

In-Store Order Returns Policy

At American Sale, we strive to ensure your satisfaction with every purchase. Please review the following guidelines for in-store returns and cancellations.

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General Return Guidelines

• Return Window: Returns must be made within 30 days of purchase.
• Receipt Requirement: A valid receipt is required for all returns or credits. Customers are responsible for retaining their receipt, as American Sale cannot provide duplicate copies.
• Return Approval: American Sale reserves the right to approve or decline any return. Approved returns may be subject to a restocking fee.

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Cancellation Policy

• Orders canceled after 14 days are subject to a 10% cancellation fee.
• Special Orders:

1. 1. Cancellations of in-process Special Orders are subject to a 50% cancellation fee.
   2. Special Order items are not eligible for return and are identified on your receipt as item number 900-001.

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Non-Returnable Items

• Seasonal Merchandise: Refunds are not available after 15 days from the date of purchase.
• Chemicals: All chemical sales are final.
• Clearance Items: All clearance sales are final.
• Display & Tent Sale Items: Final sale and sold as-is.
• Pool Liners: Must remain in unopened original packaging to be eligible for return or exchange.
• Delivery/Installation Services: Charges are non-refundable once the service has been completed.
• Modified Return Policy: Some items may have additional return restrictions noted on the receipt. These policies will supersede the general return policy.

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Return Methods

• Bring the product and original receipt to any American Sale store within 30 days of purchase for a refund or merchandise credit.

Refund Guidelines:

• Credit/Debit Card Purchases: Refunds can only be issued to the original card used. Otherwise, a merchandise credit will be provided.
• Returns Over $100: Refunded via company check within 15 business days.
• Gift Card/Merchandise Credit Purchases: Refunded as merchandise credit.
• Sales Tax: Refunded at your local rate.
• Returns Without Receipt: Subject to store management approval and refunded to an American Sale gift card.

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Need Assistance?

For questions or concerns regarding our return policy, please contact our Customer Service Department:

• Email: CustomerService@AmericanSale.com
• Phone: 708-614-6552