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Refund policy

Website Returns & Refunds

American Sale is committed to ensuring a smooth and transparent order process for our customers. Please review the following guidelines carefully.

 

General Return Guidelines

  • ALL SALES FINAL
    • During our Total Liquidation Sale, all sales will be final for purchases made on or after 9/3/2026.
    • Exchanges are permitted only for merchandise that is defective, damaged, or incorrect upon receipt and based on inventory availability. 
    • You must notify us within 3 days of order receipt if your product is defective, damaged, or incorrect in order to be eligible for an exchange or refund. 
    • For issues covered under a manufacturer's warranty, please contact the manufacturer directly. 

 

Order Cancellations & Refused Deliveries

  • Orders cannot be canceled once they have been processed for shipping.
  • Do not refuse delivery. Customers are responsible for shipping fees both to and from the delivery address if an order is refused.


 

Return Methods 

If Your Item is Damaged, Defective, or Incorrect upon receipt:

    1. Email: CustomerService@AmericanSale.com
    2. Phone: 1-877-365-9386
    3. Visit: Any of our 8 store locations
  • Note: Refunds must be processed through our Internet Department. Stores can assist with even product exchanges only.

Returning approved product:

  • Ship product according to the return instructions to the address provided below.
  • Exchanges will be processed using standard shipping methods.

Internet Return Shipping Address:

American Sale Corporation
8405 West 185th Street
Tinley Park, IL 60487
Attention: Internet Return


 

Refunds

  • If approved, your refund will be processed and credited to your original payment method within a few business days (processing time may vary by bank).
Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company (posting times may vary).
  3. Contact your bank for additional processing details.

If you’ve completed all steps and still haven’t received your refund, please contact us:


 

Need Help?

For any questions or concerns regarding our return policy, please contact our Customer Service Department:

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