We understand that a lot of questions may arise from our new Total Liquidation Sale. Well, a new chapter is unfolding at American Sale and we are excited to share some important news!
After 66 years of proudly running a family-business, the Jones family is currently in the process of finalizing a sale with new ownership for American Sale. We are so thankful for all the support, loyalty, and generosity of our customers and employees. And we look forward to serving you as we continue doing our Total Liquidation Sale. We are clearing out our inventory as a part of the sale process. So that means AMAZING once-in-a-lifetime deals for you!
We know there may be a lot of questions, so we have put together a FAQ section below. Please feel free to contact Customer Service if you have any questions or concerns.
FAQS
WHAT IS HAPPENING?
- The short and sweet version is American Sale is shifting hands to a new owner. This means that the current ownership is being phased out as new ownership comes onboard.
IS AMERICAN SALE CLOSING?
- No, American Sale is NOT closing. We are selling off our product inventory in a "Total Liquidation Sale" to clean out our warehouse to meet the terms of the sale of the business, as product and vendor offerings may change.
WHY IS IT CALLED A LIQUIDATION SALE IF YOU'RE NOT GOING OUT OF BUSINESS?
- Liquidation is just another term for "clearing out". We need to clear out of our current inventory to get the warehouse and stores ready for the transition to new ownership.
WHAT DOES THIS MEAN FOR ME, THE CUSTOMER?
- You get a FANTASTIC deal and you still get the manufacturers warranties to ensure you will have a great experience with your products. Our goal is still to make the buying and ownership experience easy and fun!
WHY ARE ALL SALES FINAL?
- Because the business will be run by a different entity, we can not conform to nor enforce our normal return policy. Therefore, all sales are final as of 9/3/26.
IF I'VE ALREADY PURCHASED SOMETHING, CAN I STILL TAKE DELIVERY IN 2027?
- Unfortunately, no. Because the business will be run by a different entity, we can not house merchandise for longer periods or delay delivery into 2027. We apologize for any inconvenience.
IS MY MANUFACTURER WARRANTY STILL INTACT?
- There are no changes to your product warranties as they are provided by the manufacturer. These are still intact and will be until the end of the warranty term. Please review your owners manuals to ensure you are knowledgeable about the terms of your product's warranties.
ARE POOL INSTALLATION WARRANTIES STILL INTACT?
- Per your Pool Purchase Agreement, if your pool was installed this year, your installation warranty is still in effect for 120 days from the date the installer was paid (usually 3-5 business days after your pool installation). Install warranties are provided through your installer. American Sale will still be able to assist you with your pool installation warranty questions through the end of the current pool install season (11/15/26). After this date, you will need to contact your installer directly for assistance. For all 2027 installs, install warranties will be provided by the installers directly and customers will need to contact installer for those terms
IS YOUR SPA SERVICE CENTER IS STILL OPEN?
- Yes, our Spa Service Center is still open and scheduling service calls by request. Please contact them via TEXT at (708) 550-7665 for any swim spa or hot tub service needs.
-------------
We may add more information to this page. So please check back for more updates.
Thank you for your understanding!
American Sale