Spa Services

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At American Sale, we offer access to our highly-trained technicians that work in our Spa Service Center to our hot tub customers. When you purchase a hot tub with us, we want to make sure you have the support and assistance you need to make sure your hot tub stays running efficiently! Your Product Expert can go through all the details of your hot tub's warranty. But if you are looking for more assistance with upkeep, we invite you to look at our current Service Packages below and give us a call or submit the form! 

  

Service Packages:

  • Drain/Clean and Refill Services

We offer drain/clean and refill services. We will come out drain the spa with our pumps clean the spa and refill the spa with fresh water. Services start at $299.99.

 

  • Butler Service (weekly and bi-monthly)

Take the stress out of maintaining your spa and let American Sale handle it for you. Sign up for our butler service and schedule to have a technician come out either weekly or bi-weekly. Packages starting at $79.99 per week or $99.99 per visit.

 

  • Spring and Fall Maintenance

Prepare for the upcoming season and let one of our technicians look over the equipment and make sure you spa is running correctly and everything is in working order. Services start at $99.99.

 

  • Equipment Maintenance checks

Sign up for periodic maintenance checks and we will have a technician stop by and look over the tub to make sure that everything is operating and functioning correctly. Services start at $99.99.

 

HOT TUB TROUBLESHOOTING GUIDE

Problem Probable Cause Solutions
Cloudy Water
  • Dirty filters
  • Excessive oils/organic matter
  • Improper sanitization
  • Suspended particles/organic matter
  • Overused or old water
  • Clean filters with Proteam Filter Magic or Sparkle Cartridge Degreaser
  • Shock spa with Proteam Oxidizing Shock
  • Add Proteam Zip Chlor or Bromine
  • Adjust pH and/or alkalinity with Proteam PH Up or Proteam PH Down or Proteam Alkalinity Up
  • Run jet pump(s) and clean filters with Proteam Filter Magic or Sparkle Cartridge Degreaser
  • Drain, clean with FreshWater Spa Shine and refill the spa
Water Odor
  • Excessive organics in water
  • Improper sanitization
  • Low pH
  • Shock spa with Proteam Oxidizing Shock
  • Add Proteam Zip Chlor or Bromine
  • Adjust pH and/or alkalinity with Proteam PH Up or Proteam Alkalinity Up to recommended range
Chlorine Odor
  • Chloramine level too high
  • Low pH
  • Shock spa with Proteam Oxidizing Shock
  • Adjust pH and/or alkalinity with Proteam PH Up or Proteam Alkalinity Up to recommended range
Organic Buildup/Scum Ring Around Spa
  • Buildup of oils and dirt
  • Wipe off scum with clean rag and Natural Chemistry Clean & Perfect and start to use Natural Chemistry Spa Perfect—if severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa
Algae Growth
  • High pH
  • Low sanitizer lever
  • Shock spa with Proteam Zip Chlor if you're on a Chlorine system, and adjust pH with Proteam PH Down to recommended range
  • Add Proteam Zip Chlor or Bromine, and maintain sanitizer level
Eye Irritation
  • Low pH
  • Low sanitizer lever
  • Adjust pH with Proteam PH Up or Alkalinity Up
  • Shock spa with Proteam Zip Chlor or Proteam Oxydizing Shock, and maintain sanitizer level
Skin Irritation/Rash
  • Unsanitary water
  • Free chlorine level above 5ppm
  • Shock spa with Proteam Zip Chlor or Proteam Oxydizing Shock and maintain sanitizer level
  • Allow free chlorine level to drop below 5 ppm before spa use
Stains
  • Total alkalinity and/or pH too low
  • High iron or copper in source water
  • Adjust total alkalinity and/or pH with Proteam PH Up or Proteam Alkalinity Up
  • Use Proteam Spa Metal Magic to inhibit metals
Scale
  • Total alkalinity and/or pH too low
  • High calcium content in water
  • Adjust total alkalinity and pH with Proteam PH Down—if scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa.
  • Add Proteam Spa Metal Magic or Vanishing Act and balance the water using Proteam PH Up or Proteam PH Down or Proteam Alkalinity Up
No Heat
  • Need filter replacement
  • Other
  • Completely remove the filters from spa
  • Turn the power off at the sub panel and then power the spa back on
  • If the issue persists then please call American Sale to set up service at 708-623-1481

When there is a "No Heat" situation during the colder months, please make sure you leave the spa filled and DO NOT drain your spa. If the procedure above doesn't work, you can put a hair dryer in the equipment compartment and close it up. Leave the hair dryer in the compartment and on until service can be performed.

Call Spa Service at 708-623-1481 for more information or fill out the form below to inquire about a spa service package!

 

For all other inquiries or if you have a specific spa service issue, please contact us via phone or through the form as well.